A: It is recommended that you keep a written record of your answers while taking the exam. If you computer experiences a problem or you loose internet connection you may or may not be able to continue your exam depending on the course you are taking. For a continuing education course, you can return to the exam you were taking, but will be required to start over again. If you are taking a pre- or post-licensing course, you must telephone the RESOA office and ask for Technical Support. Hours are 9:00 AM to 5:00 PM, Monday through Friday.